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Viva Sales shows amazing cross 365 working

CRM systems aren’t really my bag, but having spent the last year or so needing to be more familiar with SalesForce than I cared for (not a requirement in my new position!) I can sympathise with having information split across...

Copilot Pro: An Overview

All of the Copilots Copilot is the name Microsoft have given to their Large Language Model (LLM) based suite of AI tools. This new type of generative AI tooling is based on the Chat GPT technology produced by Open AI (in which...

Network Assessment Tool Plus

Microsoft, back in 2016, released the Microsoft Network Assessment Tool for doing a basic check of connection quality to Skype for Business Online / Teams / O365 (see Randy's blog for more info). This tool gives you a Pass/Fail based on four network metrics (Packet Loss, Round Trip Time, Jitter, Packet Reorder) for the 90th percentile average of the time you ran the tool. I decided that while the tool is pretty helpful it could do so much more, so with a bit of PowerShell and a splash of PowerBI I've hopefully transformed its output into something richer and far more useful. Come explore your network with me :)

Auto provisioning snom phones for Lync

At work & home we have quite a few snom 7xx Lync phones deployed. I’m quite a fan of the snom devices & their Lync implementation particularly around things like directory search etc… With the newer snom UC Firmware it...

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Copilot Pro: An Overview

All of the Copilots Copilot is the name Microsoft have given to their Large Language Model (LLM) based suite of AI tools. This new type of generative AI tooling is based on the Chat GPT technology produced by Open AI (in which...

Read More

Busy on Busy in Microsoft Teams

What is Busy on Busy in Microsoft Teams? Busy on Busy (sometimes written as busy-on-busy) is the name given to the feature in Microsoft Teams, where second incoming calls can be automatically rejected when a user is already in a...

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Reactions in Microsoft Teams

In Microsoft Teams, a reaction is a way for users to respond quickly to a message with an emoji. This allows users to express their emotions or thoughts about a specific message without having to type out a response. Here we look at reactions and how to choose custom ones.

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Teams Phone – What’s in a name?

Microsoft has got a bit of a track record with some dodgy naming conventions in the past, and while overall, they seem to have got things pretty right with Teams there has long been a bit of a grey area around what term you...

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